Frequently Asked Questions
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
The time period for an order’s cancellation can only be processed within 24 hours. If a tracking number has already been assigned to your order, it may have been handed over to the shipping company, and at this point, it will not be possible to proceed with cancellation.
However, you do have the option to return the article once received. We will process your request as per your instructions for either an exchange or a refund.
If your order has surpassed 1 week and the tracking status shows no movement, we can make an exception for cancellation. This could be due to the preorder status causing a delay or because the item is in transit from the factory to the warehouse.
Yes, we offer a Lifetime Warranty on our products. To make a warranty claim, customers must provide proof of purchase and pictures of the issue. Items should be sent via a USPS flat rate box.
Please note: If there is damage caused by a cut with a scissor, knife, or any other sharp equipment, or if article is damaged in a road accident, the warranty will be voided.